Role Details
Are you an experienced Aftersales Management professional looking for your next challenge in Dubai?
Our client is a leading passenger car vehicle manufacturer with regional headquarters based in Dubai. They have an exciting career opportunity for a Customer Support Aftersales Manager to join their dynamic team.
The Role
- In conjunction with the Importers, develop an Annual Business Plan, Service & Parts Marketing Plan and operational measures to improve their business and process performance.
- Effectively manage customer satisfaction and retention through high-quality processes and implementation of Service & Parts strategies, policies and manufacturer guidelines.
- Continuously monitor and review Importer Service & Parts performance and develop risk measures.
- Undertake market analysis and propose recommendations to maximise market potential.
- Primarily focussed on customer satisfaction within the service area
- Determination of the standards and framework conditions for individual sales promotion and approval of overarching measures.
- Support the Importer with escalated customer, warranty, parts and service issues.
Our ideal candidate for the Customer Support Aftersales Manager position should possess the following qualifications and skills:
Qualifications
- A bachelor's degree in Business Administration, Marketing, Engineering, or any other related field is essential.
- A Master's degree in a related field is desirable.
- At least five years of experience in a similar position with a passenger car manufacturer (OEM).
Skills
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Excellent communication skills, both oral and written, and the ability to interact with diverse stakeholders, including customers, dealers, and manufacturers.
- Ability to effectively manage customer expectations and maintain high levels of customer satisfaction.
- Strong negotiation skills and the ability to manage conflict.
- Excellent time management skills, able to work under pressure and meet tight deadlines.
Personal Attributes
- Strong attention to detail and a high level of accuracy.
- Results-driven with a focus on achieving set targets and goals.
- Ability to work effectively in a team-oriented environment.
- A positive attitude and a commitment to excellence.
Salary & Benefits
A highly competitive tax-free package includes a salary of AED 36,000 per month (£93,600 per annum), an annual variable performance-based bonus, a company car, a yearly air ticket allowance and comprehensive medical insurance for self and family.
Application
We would like to hear from you if you are a self-motivated, results-driven individual with a passion for the automotive industry and a proven track record in customer support and after-sales management.
Please apply if you meet all the criteria above.
