Head of Aftersales

  • Category: Passenger Cars: Management
  • Location: Malaysia
  • Salary: MYR 27,000 per month plus housing, bonus and benefits
  • Job Ref: 1087

Role Details

Are you an experienced Aftersales Manager with multi-site responsibility? Are you passionate about people, business and ensuring your teams provide exceptional service?

We have a rare and exciting opportunity for a Head of Aftersales to join our client in Malaysia. As the Head of Aftersales, you will oversee the aftersales functions of multiple dealerships, ensuring customer satisfaction and driving operational excellence.


  • Develop and implement strategic plans to optimise the aftersales operations across Malaysia.
  • Provide leadership and guidance to the aftersales teams, fostering a culture of collaboration, high performance, and continuous improvement.
  • Ensure the dealerships meet or exceed customer service expectations by maintaining high service quality standards.
  • Monitor key performance indicators (KPIs) and analyse data to identify areas for improvement and implement effective solutions.
  • Manage and optimise aftersales processes, including service and repair operations, spare parts management, warranty claims, and customer support.
  • Collaborate with cross-functional teams to enhance customer experience and streamline processes.


  • Minimum seven years of experience in aftersales management with premium or luxury automotive passenger car brands.
  • Strong understanding of aftersales operations, including service, repair, spare parts, and customer support.
  • Demonstrated leadership skills with the ability to motivate and develop high-performing teams.
  • Excellent analytical and problem-solving abilities to drive operational efficiency and deliver exceptional customer experiences.
  • Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
  • Proven track record of achieving targets and delivering results.
  • Malaysian, Australian, European, or British nationalities preferred.


If you are a dynamic leader passionate about aftersales and want to be part of a forward-thinking organisation, we would love to hear from you. Please apply to register your interest.

*Note: Only shortlisted candidates will be contacted