Service Advisor

  • Category: Passenger Car Dealership, Service
  • Location: Reading
  • Salary: 30,000 to 34,000

Role Details

Are you an experienced Service Advisor?
Do you thrive in a fast-paced customer focused environment and gain satisfaction from delivering exceptional customer service?
Are you able to deliver the high levels of Customer Service you would like where you are currently working?
It’s time to take on a new challenge….

Our client is a passenger car dealership representing a premium brand. They have a new opportunity for a professional Service Advisor to join their Service reception team.


The Role

  • Listening to the customer’s description of the issue with the vehicle, inspecting it visually and thoroughly checking the history of the vehicle’s maintenance and service records
  • Advising the customer of the relevant service or maintenance requirements and costs
  • Providing the customer with a realistic time frame for the completion of the work
  • Following the Key tagging system and processing the keys accordingly
  • Updating customers by tracking the vehicle in the workshop to ensure it is ready in time
  • Booking in walk-in customers and assisting the bookings centre during busy periods
  • Up selling services and accessories
  • Preparing job cards by pre-calling customers and checking for accuracy
  • Preparing estimates for work and invoices upon completion

The Package

  • Salary package £28,000 to £34,000 per annum (depending upon experience)
  • Excellent Bonus potential around £44,000 OTE +
  • 25 days holiday per annum plus bank holidays
  • Option to join the car scheme with attractive rates
  • Staff preferential rates
  • Private Medical
  • Pension Scheme
  • Life Assurance


If you’re keen on learning more about this opportunity, apply now with your CV.

HCP Automotive is the UK’s leading recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEM’s.