Service Advisor

  • Category: Passenger Car Dealership, Service
  • Location: West London
  • Salary: £28,000 OTE £40,000+

Role Details

Our client operates from a high-tech, innovative dealership based near West London; they are seeking to appoint a Service Advisor who will have responsibility in providing excellent customer service to their customers and continuing to have a strong work ethic. Joining their Service reception team and continue to build upon their existing accomplishments.

This is a great opportunity to work in a fast paced, dynamic dealership where you can deliver great customer service and be rewarded for your efforts.

The Role

  • As a service advisor you will play a vital role as you will be the point of communication between the Technicians and customers
  • Creating a welcoming environment for customers, providing brilliant customer service
  • Building a rapport with customers, while intently listening to the customers description of the issues with their vehicle
  • Being able to visually and thoroughly check the customers vehicle history, maintenance and servicing
  • Being confident and well-spoken when arranging and booking customers vehicle service appointments through email and telephone
  • Advising customers on the updates of their car, including relevant costs and times
  • Create customer invoices and reschedule future appointments for any servicing or vehicle maintenance

Ideal Candidate

  • You are an experienced Service Advisor working within in a franchise dealership
  • As it is a customer facing role, excellent communication skills, verbal and written are required
  • To be able to effectively liaise between the customers and workshop
  • Comfortably manage your own deadlines as well as ensuring regular communication and updates with customers
  • Told hold a Full UK Driving License

The package

  • A basic salary of £28,000 with an excellent bonus structure (£40,000 OTE)
  • Brand training will be provided
  • Career progression opportunities available

Hours

Monday to Friday 8am – 5pm

1 in 4 Saturdays between 8:30am – 12:30pm which will paid as a flat rate of the overtime.

Application

If this is of something that interests you, apply now with your up-to-date CV.