Role Details
Service Reception Manager
Channel Islands, Relocation Required
Competitive Salary
Financial assistance with relocation, supportive management team, productive aftersales environment, coastal lifestyle, excellent work/life balance and a clear development pathway.
HCP are partnering with an established automotive retailer to appoint an experienced Service Reception Supervisor. Reporting to the Head of Aftersales, you will lead the service reception team, ensuring a professional customer experience while maintaining high standards of customer service, operational performance and departmental efficiency.
This position requires a capable automotive professional with a proven background in service reception and team leadership. Working closely with the Service Manager, you will oversee daily service reception activities, support departmental performance and ensure customers receive a consistently professional experience.
Alongside an attractive package, this opportunity offers the chance to enjoy a coastal lifestyle, shorter commuting times and a supportive working environment while continuing to build your career within a successful automotive business.
The Role
- Lead, motivate and support a team of Service Advisors
- Oversee the day-to-day operation of the service reception function
- Ensure customers receive a professional and efficient experience throughout the service and repair process
- Monitor work in progress and maintain regular communication with customers
- Support workshop loading and diary management to maximise efficiency
- Assist in delivering departmental targets across customer satisfaction and profitability
- Handle customer concerns and complaints professionally
- Maintain accurate administration and compliance standards
- Monitor key performance indicators and departmental performance
- Support the ongoing development of the service reception team
About you
- Previous experience as a Service Reception Supervisor, Senior Service Advisor or similar automotive aftersales leadership role
- Strong understanding of dealership service processes
- Proven experience leading and developing a team
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Commercially aware with a focus on customer satisfaction and departmental performance
- Experience using dealer management systems including Kerridge, Keyloop or similar
- Full UK driving licence
What’s on offer
- Competitive package
- Financial assistance with relocation
- Supportive management team
- Productive and professional aftersales environment
- Coastal lifestyle with excellent work/life balance
- Clear development pathway
- Ongoing training and development
- Employee benefits package
Application
If you are an experienced automotive aftersales professional looking for your next leadership opportunity, we would be pleased to hear from you.
Please note: Applicants must have the right to work in the UK/Channel Islands or be eligible to obtain the necessary permissions. Unfortunately, visa sponsorship is not available for this position.
Send your CV for a confidential discussion!
HCP Automotive is a specialist automotive recruitment consultancy working with dealer groups, manufacturers and automotive businesses across the UK. We take a confidential, consultative approach to career opportunities, giving candidates access to both advertised and retained appointments.
