Role Details
We have an exciting opportunity with a well-respected and thriving dealer group located in the United Arab Emirates who are seeking to appoint a Head of Aftersales. This group is known for its excellence in customer service and people-centric approach, positioning itself as a market leader.
Reporting to the CEO, you will be responsible for the Profit and Loss (P&L) of aftersales operations, encompassing bodyshop activities at various sites. This crucial position demands strategic acumen, superior managerial abilities, and a history of achieving outstanding results.
Responsibilities
- Develop and execute strategies to achieve revenue targets and market growth
- Innovate and develop marketing strategies to drive customer retention
- Establishing and nurturing strong partnerships with suppliers
- Analyse competitor activity, market trends, and customer feedback to develop to enhance aftersales operations
- Collaborate with key stakeholders ensuring company objectives and brand standards are met
Ideal Candidate
- Minimum of 5-7 years' experience in a senior aftersales role with multi-site responsibility
- Proven success of leading aftersales operations in the volume passenger car sector in the Middle East or United Kingdom
- Strong understanding of KPI’s and P&L management
- A strong leader, with the ability to nurture and develop large teams
- Passion and result oriented mindset
The Package
- Competitive salary package: £150,000 – £170,000 per annum
- Annual performance-related incentives
- Annual air tickets
- School fee assistance
- Private healthcare coverage
Application Process
If you meet the above criteria and are ready to take on this exciting challenge, we invite you to register your interest. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
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