Role Details

Service Advisor

Cambridge, Franchised Passenger Car Dealership

An exciting opportunity has arisen for an experienced Service Advisor to join a successful franchised passenger car dealership in Cambridge.

If you’re someone who enjoys building customer relationships and thrives in a busy aftersales environment, this opportunity offers the chance to join a professional dealership team where your contribution will genuinely be valued.

This role is ideally suited to a customer-focused automotive professional with previous dealership experience who enjoys delivering excellent customer service while working as part of a supportive and collaborative team.

The Role

As the first point of contact within the service department, you will manage customer bookings, coordinate workshop communication and ensure customers are kept fully informed throughout the repair and servicing process.

Working closely with both customers and workshop teams, you will help deliver an outstanding customer journey while supporting departmental productivity and aftersales performance.

Key Responsibilities

• Welcome and assist customers visiting the service department
• Accurately manage job cards, customer records and service documentation
• Advise customers on servicing, repairs and associated costs
• Liaise with workshop teams regarding vehicle progress and repair updates
• Keep customers informed throughout the day on vehicle status and completion times
• Recommend additional work in line with Vehicle Health Check recommendations
• Obtain customer authorisation for additional repairs and upsell opportunities
• Organise vehicle handover, invoicing and collection processes
• Deliver exceptional customer service and maintain high CSI standards

Candidate Requirements

Applications are welcomed from candidates with:

• Previous experience as a Service Advisor within a franchised automotive dealership
• Strong customer service and communication skills
• Excellent organisational and administrative capability
• The ability to work efficiently within a busy aftersales department
• Strong attention to detail and a proactive approach
• Experience upselling additional products and services advantageous
• A team-focused and professional attitude

Team & Environment

This opportunity offers the chance to join a professional and supportive dealership environment where people genuinely enjoy working together. Alongside experience, the business places real value on attitude, personality and finding someone who will complement an already strong and welcoming team culture.

They are looking for an individual who takes pride in delivering excellent customer service, enjoys being part of a collaborative aftersales team and brings a positive, professional approach to the workplace every day.

Salary & Benefits

• Competitive salary package
• Uncapped bonus structure
• Excellent earning potential
• Ongoing manufacturer and career development training
• Supportive and professional dealership environment

Working Hours

• Monday to Friday: 8am-6pm (1 hour lunch)
• Saturdays on a rota basis

Application

If you are an experienced automotive Service Advisor looking to progress your career within a successful dealership environment, we would like to hear from you.

HCP Automotive is a leading automotive recruitment and search consultancy, partnering with dealer groups, independent workshops and OEM organisations across the UK automotive sector.