Role Details
Commercial Vehicle Service Advisor Location: Bicester
Job Type: Full Time, Permanent
With customers at the heart of the service experience, every day brings a different mix of communication, vehicle progress and workshop priorities.
Managing the customer journey from vehicle booking through to vehicle collection, responsibility centres on coordinating service and repair activity, maintaining clear communication with customers and supporting the efficient operation of the service department.
Key Responsibilities
- Managing service, maintenance and repair bookings from enquiry through to completion
- Preparing job documentation and accurately recording vehicle and customer requirements
- Monitoring workshop progress expected completion times and vehicle status throughout the repair process
- Providing customers with timely updates, managing expectations and communicating any additional work requirements
- Managing repair approvals, warranty requirements, customer authorisation and associated documentation
- Liaising closely with technicians, parts personnel and external suppliers to support efficient job completion
- Controlling work in progress, ensuring accurate costing, invoicing and repair documentation
- Maintaining vehicle histories, service records and administration in line with operational requirements
- Identifying additional service, maintenance and repair opportunities where appropriate
- Supporting customer retention through professional follow-up and a consistently high standard of service
- Maintaining a professional customer-facing environment while complying with company procedures and health and safety requirements
Experience & Skills
- Previous Service Advisor experience within the automotive sector
- Strong customer service and relationship-building skills
- Excellent communication and interpersonal ability
- Proven organisational and administrative skills
- High levels of accuracy and attention to detail
- Ability to manage competing priorities and work to deadlines
- Commercial awareness and a practical approach to problem solving
- Confidence working collaboratively with colleagues across service, parts and workshop functions
- Competent IT skills, including dealer management systems and Microsoft Office applications
- Experience within commercial vehicles, vans, trucks or HGV environments would be advantageous; however, applications from experienced automotive Service Advisors are equally welcomed
Working Hours
- 44.5 hours per week, working a rotating shift pattern between 7am and 6pm, offering a balanced spread of start and finish times throughout the working week, plus 1 in 3 Saturdays (8am–12pm)
Career Development
- Training and ongoing development are available, supporting broader aftersales knowledge and long-term career growth
Benefits
- 30 days annual leave including Bank Holidays
- Additional annual leave linked to length of service
- Pension scheme
- Manufacturer and role-specific training
- Cycle to Work scheme
- Onsite staff parking
- Additional employee benefits
Application
Applications are welcomed from professional Service Advisors seeking a position that combines customer interaction, operational coordination and the opportunity to further develop a career within automotive aftersales.
If you are considering your next move and would like to learn more about this opportunity, we would welcome your application or the chance to have a confidential discussion.
Applicants must have the legal right to work in the UK
All applications and enquiries will be handled in the strictest confidence.
HCP Automotive is a specialist automotive recruitment and search consultancy, partnering with dealer groups, manufacturers and automotive businesses across the UK to connect exceptional people with exceptional career opportunities.
