Role Details
Service Manager – Multi-Site
We are looking for an experienced Service Manager to oversee aftersales operations across multiple sites in Bahrain. You will work closely with the Workshop Managers and their teams to ensure consistent performance, strong customer satisfaction, and compliance with manufacturer standards.
The Role
- Oversee service operations across multiple dealership sites
- Support and develop the Workshop Managers and their teams to improve performance
- Monitor manufacturer KPIs and operational targets, ensuring consistent standards across all locations
- Maintain a strong focus on customer satisfaction, productivity and workshop efficiency
- Identify opportunities to improve processes and share best practice between sites
- Build and maintain effective working relationships with the manufacturer and internal stakeholders
- Support budget management and ensure each site meets its financial and operational objectives
Candidate Profile
- Background in managing aftersales or service operations within a volume automotive dealership group
- Experience overseeing multiple sites or managing large, high-volume operations
- Good understanding of manufacturer standards, KPIs and aftersales performance
- Strong leadership skills with the ability to support, coach and develop management teams
- Organised, practical and able to manage competing priorities across several locations
- Strong communication and relationship-building skills; Fluency in Arabic is highly advantageous
What's on Offer
Competitive, tax-free expatriate salary and benefits
