Role Details
Aftersales Director
Riyadh, Kingdom of Saudi Arabia · Full-time · SAR 45,000 to 48,000 per month, plus bonus and expatriate benefits
You will own aftersales for a multi-brand automotive operation running several marques through shared facilities. That last point is the job. Each brand principal arrives with its own standards, its own technology and its own view of what the customer experience should be, and all of it has to run through one workshop, one parts operation and one team. Nobody in the Kingdom has solved this at scale yet. The operation is growing quickly and aftersales is where the profit and the retention live.
What you will do
- Own the aftersales P&L across service, parts and warranty for all the brands.
- Design the shared operating model: workshop throughput, technician capability, parts availability and diagnostics across marques with genuinely different requirements.
- Hold the aftersales relationship with each brand principal, covering standards audits, warranty policy and technical support.
- Build the technician and service management pipeline, including national talent development, in a market where the skills are scarce.
- Lift customer retention and satisfaction to the level the brands expect and need.
- Within your first six months, you will have a single aftersales operating standard agreed across the brands and implemented in the facility.
What you will bring
- Current responsibility for aftersales at director, national or group level, with a P&L you owned rather than contributed to.
- Evidence of what you changed and what it delivered: absorption, throughput, parts turn, retention. Numbers, not adjectives.
- Command of EV aftersales alongside conventional powertrain, and a clear view of how the workshop economics differ.
- The credibility to hold your position with a brand principal in a standards audit and with a customer whose car is not fixed.
- A career showing depth rather than movement. We are looking for roles held for years, and we will ask about every transition.
- A significant advantage: multi-franchise or shared-facility experience, and prior operating experience in the GCC.
Where you will do it
You will report into the leadership of the retail operation and sit alongside the sales and marketing directors. The honest constraint is that the shared model is not yet designed, and the technician base is not yet at the standard the brands require. Building both is the job rather than a distraction from it. This suits someone who arrives with a point of view and the energy to argue it.
What you will receive
Base salary of SAR 45,000 to 48,000 per month. Annual bonus against agreed aftersales targets. Accommodation allowance, company car and private medical cover. Educational allowance towards school fees, and an annual flight ticket for you and your family.
How to apply
Send your CV, with one paragraph on an aftersales operation you changed and the number that proves it.
We assess candidates on capability and record, and we welcome applications from those who meets the requirement above.
