Role Details
Aftersales Manager
Location: North London
Compensation Package: Competitive £122k OTE!
An opportunity has arisen for an experienced Aftersales Manager to join a successful automotive retailer operating within a premium environment in North London.
This is an exciting opportunity to lead a busy aftersales function, taking responsibility for service, parts and workshop performance while driving exceptional customer outcomes, operational excellence and commercial success.
The successful individual will be a proven, people-focused leader with the ability to develop teams, improve performance and create a culture built around customer satisfaction, accountability and continuous improvement. With an engaging personality, hands-on approach and the ability to inspire others, you will build strong relationships, motivate teams and deliver a consistently positive customer experience.
The Opportunity
Reporting into senior leadership, you will oversee the day-to-day performance of the aftersales department, ensuring targets are achieved across service, parts and workshop functions.
You will lead an established aftersales operation, working alongside a dedicated support team across service, front-of-house and workshop functions.
The successful individual will have the opportunity to develop the team, introduce improvements and build on the existing foundations to deliver an exceptional customer experience.
This is a highly visible leadership role requiring a hands-on manager who can balance operational excellence with people development, commercial performance and customer experience.
Key Responsibilities
- Lead and develop Service, Parts and Workshop teams
- Drive departmental profitability, productivity and operational performance
- Monitor KPIs and implement improvement strategies
- Manage budgets, efficiency and resource planning
- Coach and motivate colleagues to achieve high levels of performance
- Deliver exceptional customer satisfaction and retention
- Maintain strong process compliance and operational standards
- Work closely with the wider management team to support overall business objectives
About You
Applications are welcomed from experienced Aftersales Managers, Service Managers or ambitious automotive leaders ready to take the next step in their career.
You will demonstrate:
- Previous leadership experience within an automotive aftersales environment
- Strong commercial awareness and understanding of operational performance drivers
- The ability to coach, motivate and develop teams
- Excellent communication and stakeholder management skills
- A customer-focused approach combined with strong operational discipline
- A proactive, solutions-focused approach to leadership
- The ability to thrive in a fast-paced dealership environment
What's on Offer
- Competitive salary package
- Performance-related bonus
- Pension scheme
- Ongoing training and development
- Genuine career progression opportunities
- Supportive and professional working environment
Eligibility
Candidates must have the right to work in the UK. Sponsorship is not available for this opportunity.
Apply Now
If you are an experienced automotive leader looking for your next challenge, we would be delighted to hear from you. Submit your CV today for a confidential discussion.
All applications will be treated with the strictest confidence.
About HCP Automotive
HCP Automotive is a specialist automotive recruitment consultancy representing dealer groups and automotive businesses throughout the UK.
